Terms And Conditions
1. Definitions and Interpretation
1.1 “Client” means any individual, firm, company, or organisation instructing Pink Investigations Ltd. 1.2 “Company” means Pink Investigations Ltd, including its investigators, employees, agents, and approved subcontractors.
1.3 “Services” means all investigative, analytical, intelligence, tracing, reporting, and case review services provided by the Company.
2. Scope of Services
2.1 The Company provides professional investigative services including, but not limited to, surveillance, counter-surveillance, process serving, trace and locate enquiries, background reports, intelligence gathering, evidential enquiries, and case reviews.
2.2 Case reviews involve the structured analysis of material supplied by the Client or legal representatives and do not constitute legal advice.
2.3 The Company retains absolute discretion to refuse, decline, or terminate any instruction that is unlawful, disproportionate, unethical, or incompatible with regulatory or data-protection obligations.
3. Instructions
3.1 No instruction shall be binding unless accepted by the Company in writing.
3.2 The Company shall not be obliged to act on any instruction not formally accepted.
4. Fees and Payment
4.1 Services are charged on an hourly basis, an agreed daily rate (limited to 12 hours per day), or a fixed-fee basis.
4.2 Fixed-fee services include, without limitation, case reviews, background reports, locate and trace enquiries, and desk-based intelligence work.
4.3 All fixed-fee services are payable in full in advance and are non-refundable once commenced.
4.4 All work is undertaken subject to cleared funds being received in advance unless expressly agreed otherwise.
4.5 Fees are exclusive of VAT, which shall be charged at the prevailing rate.
5. Expenses 5.1 The Client shall reimburse all reasonable out-of-pocket expenses incurred in the provision of the Services. 5.2 Such expenses may include travel, accommodation, subsistence, tolls, congestion charges, and ancillary costs. Receipts are available upon request.
6. Reporting and Intellectual Property 6.1 Reports may be provided orally or in writing at the Company’s discretion. 6.2 All reports and materials remain the intellectual property of the Company. 6.3 No report may be disclosed, relied upon by, or distributed to any third party without the Company’s prior written consent, save where required by law.
7. Limitation of Liability 7.1 To the fullest extent permitted by law, the Company shall not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss of data. 7.2 Nothing in these Terms limits liability for death or personal injury caused by negligence or for fraud.
8. Termination 8.1 Either party may terminate the agreement at any time. 8.2 Upon termination, all fees, fixed charges, time spent, and expenses incurred up to termination shall remain immediately payable.
9. Indemnity 9.1 The Client shall indemnify and hold harmless the Company against all claims, liabilities, losses, and legal costs arising from the Services, save where caused by the Company’s proven negligence.
10. Confidentiality and Data Protection 10.1 All information relating to the Client and investigations shall be treated as strictly confidential. 10.2 Personal data is processed in accordance with UK GDPR and the Data Protection Act 2018. 10.3 Data is retained only for as long as necessary and deleted within three months of completion unless required for evidential or legal purposes.
11. Governing Law and Jurisdiction 11.1 These Terms are governed by the laws of England and Wales. 11.2 The courts of England and Wales shall have exclusive jurisdiction.
12. Acceptance 12.1 By instructing the Company, the Client confirms acceptance of these Terms.